Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was four years from existing. The company’s pitch, that AI could handle customer service conversations autonomously, was considered ambitious to the point of eccentricity. On Wednesday, Zendesk […]