Why Isn’t Printify Uploading My Files?

Learning how to upload your products to Printify, and other print-on-demand (POD) websites‒including Printful‒is a key step in achieving your business goals. Unfortunately, you may experience difficulties when uploading files to the platform.

There could be a few reasons you're experiencing trouble uploading files on Printify, including incorrect file formats, file size limitations, browser incompatibility, and poor internet connection.

In this article, we’ll focus on what to know about Printful and Printify platforms and why you might experience a publishing error on Printify.

Reasons Why Your Files Won’t Upload on Printify

As a POD vendor, you have important orders you need to fulfill. Unfortunately, this isn’t possible when your product files are not uploading on Printify. Here are the most probable causes of publishing errors on Printify:

Wrong File Sizes 

Printify has set limits to the acceptable file sizes. Exceeding these limits will lead to a publishing error. So, check if your file surpasses the recommended size and resize it.

The platform’s standard size for design files is one hundred MB for JPG and PNG file formats and twenty MB for SVG. The maximum resolution for all files is 30,000 by 30,000 pixels. Keep in mind that large files may take longer to upload.

Incompatible File Formats

You could be having trouble uploading your files on Printify because you’re not using a compatible file format. Fortunately, the platform accepts various file formats, including JPEG, PNG, vector images, SVG, and EPS.

Make sure the file you're trying to upload is in a compatible format. Note that Printify converts designs to RGB and eliminates the profile for all internal events. Additionally, export settings for PNG files aren’t supposed to be interlaced or compressed.

Ensure that the export settings for your JPEG files‒especially those without transparency‒are set to the highest quality. Don’t use the SVG format for your photographs and raster images. If you’re uploading EPS images, convert them to SVG before uploading to the platform.

Internet Connection and Browser Incompatibility

Because Printify is an online platform, you need a strong internet connection to successfully upload your files. A slow or unstable connection will interrupt the uploading process and prevent you from publishing your designs. You may need to contact your internet service provider for assistance or upgrade your current subscription package.

If that hasn’t resolved the problem, check your browser for compatibility issues. Although Printify supports the most popular browsers, some browsers may experience technical glitches when uploading certain file formats on specific websites.

If your default browser is giving you issues, try another one to see if the problem persists. Check the browser for cache and cookies because they can disrupt the functionality of the website.

Clearing cache and cookies can improve your experience when uploading files to Printify. Although these two elements can help improve your browsing experience, they can become a nightmare if they exceed the set browser limits. This is why you should clear them regularly.

Technical Issues

Rarely, the problem could be on the platform’s end. If you know other Printify users, ask them if they’re experiencing the same issue. You can find users on the platform’s forums, communities, and support pages.

If the issue is widespread, contact the platform’s support team and ask them to fix the problem.

In Conclusion

Understanding these causes will help you enhance your user experience on Printify. However, if none of them work for you, contact Printify's support team for assistance. They’ll provide effective troubleshooting guidelines and address the technical issues with their platform.

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