Sonos says its controversial app redesign took ‘courage’
Image: Sonos
Sonos has responded to the avalanche of feedback — some good, plenty bad — about the company’s redesigned mobile app that was released on May 7th. In the days since, customers have complained about missing features like sleep timers, broken local music library management, and no longer having the ability to edit playlists or the upcoming song queue. More alarmingly, the Sonos app’s accessibility has also taken a hit, something the company says it’s aiming to resolve by next month.
In a statement provided to The Verge, Sonos confirms that it’s keenly aware of the gripes that customers have expressed about the new app. It’s hearing their response and is working to address the functionality that has (for now) gone missing. But the company...