The Secret Strategies for Stronger Communication

What makes Microsoft’s Satya Nadella such a strong CEO? Should we all talk like spies?

And why did bestselling author Charles Duhigg struggle for a time as a New York Times journalist? It was all a matter of communication—well, miscommunication, in Duhigg’s case. “I was fine at, like, the strategy and logistics and was not so great at the communication part, which totally caught me off guard,” said Duhigg, whom you may know through his Pulitzer-winning Apple coverage or his 2012 hit book “The Power of Habit.” “People would bring issues to me, and I wouldn’t show them that I was listening.”