How Domino’s CMO Kate Trumbull navigates inflation and reviving the brand

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Fast food and quick service restaurant brands had a rough go over the past few years as shoppers have tried to save a few bucks amidst rising grocery prices and inflation. Seemingly, parts of the brand playbook are seeing a rewrite with things like $5 deals to make consumers feel they’re getting more bang for their buck.

It’s a tale all too familiar to Domino’s, the more than 60-year-old pizza brand that has marketed its way through brand lulls to try and win back customers who have pulled back on dining out. There were the “30 minutes or less” campaigns of the 90s, Pizza Turnaround in 2010 (when the pizza chain acknowledged the recipe needed work) Paving for Pizza in 2018, where Domino’s paved roads to ensure pizzas arrived to customers in good condition, and today’s Emergency Pizza, a pizza giveaway for so-called emergencies like burned dinner.

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