.free-download-sec {
width: 100%;
font-family: "Roboto", sans-serif;
}
.free-download-sec .inner {
background: rgb(35, 36, 150);
background: linear-gradient(129deg, rgba(35, 36, 150, 1) 0%, rgba(14, 14, 49, 1) 87%);
padding: 20px;
border-radius: 10px;
/* max-height: 210px; */
}
h2.report-title {
font-size: 1.6rem;
font-weight: 600;
color: #fff;
}
h2.report-title span {
display: block;
font-weight: 400;
}
.free-download-sec .form-control {
line-height: 2.2;
}
.free-download-sec .form-control::placeholder {
color: #000;
}
.free-download-sec .form-control::-ms-input-placeholder {
color: #000;
}
.free-download-sec p {
font-size: 14px;
font-style: italic;
color: #000;
}
.free-download-sec a {
text-decoration: none;
color: #0D4EB5;
}
.free-download-sec .btn-primary {
background-color: #00A469;
font-size: 21px;
color: #fff;
font-weight: 700;
border: 2px solid #00A469;
padding: 13px 32px;
}
.free-download-sec .btn-primary:hover {
background-color: transparent;
color: #00A469;
border: 2px solid #00A469;
}
@media (max-width: 767px) {
.free-download-sec .inner {
/* max-height: 430px; */
}
.free-download-sec {
margin: 40px auto 450px auto;
}
}
@media (max-width: 359px) {
.free-download-sec {
margin: 40px auto 470px auto;
}
}
/* Additional styles */
h2.report-title {
text-transform: initial;
}
#DownloadForm form.wpcf7-form {
display: flex;
flex-wrap: wrap;
background-color: transparent !important;
padding: 0px !important;
box-shadow: none!important;
}
#DownloadForm form.wpcf7-form input {
padding: 0.4rem 0.75rem !important;
font-size: 0.875rem !important;
font-weight: 400 !important;
line-height: 1.5 !important;
color: #212529 !important;
background-color: #fff !important;
background-clip: padding-box !important;
border: 1px solid #ced4da !important;
-webkit-appearance: none !important;
-moz-appearance: none !important;
appearance: none !important;
border-radius: 0.375rem !important;
transition: border-color 0.15s ease-in-out, box-shadow 0.15s ease-in-out;
width: 100%;
}
#DownloadForm .wpcf7-form label {
font-size: 0.9rem;
width: 100%;
}
#DownloadForm .wpcf7-form div:nth-child(6) {
width: 100% !important;
}
#DownloadForm .wpcf7-form input[type="submit"] {
background-color: #00a469 !important;
font-size: 0.9rem !important;
color: #fff !important;
font-weight: 500 !important;
border: 2px solid #00a469 !important;
padding: 0.4rem 0.75rem !important;
border-radius: 6px !important;
width: 100% !important;
margin-top: 0.5rem;
}
#DownloadForm .wpcf7-form input[type="submit"]:hover {
background-color: #03b573 !important;
}
#DownloadForm .wpcf7-spinner {
display: none;
}
#DownloadForm .form-sec {
padding: 140px 0 45px 0;
}
#DownloadForm .wpcf7-response-output {
border: none !important;
color: #000 !important;
margin: 0.25rem !important;
font-size: .85rem;
font-weight: bold;
}
#DownloadForm .wpcf7-form div:nth-child(7) {
width: 100%;
}
#DownloadForm div p {
margin: 0.25rem;
}
#DownloadForm .wpcf7-form div:nth-child(1),
#DownloadForm .wpcf7-form div:nth-child(2),
#DownloadForm .wpcf7-form div:nth-child(3),
#DownloadForm .wpcf7-form div:nth-child(4),
#DownloadForm .wpcf7-form div:nth-child(5) {
width: 100%;
}
@media screen and (min-width: 1200px) {
#DownloadForm .wpcf7-form div:nth-child(1),
#DownloadForm .wpcf7-form div:nth-child(2),
#DownloadForm .wpcf7-form div:nth-child(3),
#DownloadForm .wpcf7-form div:nth-child(4),
#DownloadForm .wpcf7-form div:nth-child(5) {
width: 50%;
}
}
@media (max-width: 767px){
#DownloadForm .free-download-sec {
margin: 0px;
}
}
Download the Study
How Card Disputes Are an Opportunity to Cultivate Customer Loyalty
[contact-form-7]
Unexpected charges are a reality that 30% of consumers experienced in just the last 12 months. These charges could include either outright fraud or some level of ambiguity. For example, a cardholder may not recognize the charge amount or merchant. Providing clarity on such credit card charges can prevent charge disputes from happening.
Cardholders who initiated a charge dispute due to unclear charges were less satisfied with its resolution. In fact, 29% were unsatisfied. The resulting confusion is directly connected to the cardholder’s dissatisfaction with the handling of the dispute.
Furthermore, our data shows that most consumers plan to continue using the card they initiated a dispute with. This is particularly true for cardholders who use their credit cards frequently. Somewhat paradoxically, card disputes provide an opportunity for financial institutions to improve their customer loyalty.
These are just some of the findings detailed in “How Card Disputes Are an Opportunity to Cultivate Customer Loyalty,” a PYMNTS Intelligence and Banyan collaboration. The report focuses on consumers’ experiences with credit card disputes and how they impact their satisfaction and loyalty to a card. It draws on insights from a survey of 2,691 U.S. consumer conducted from Aug. 18 to Aug. 27.
Inside “How Card Disputes Are an Opportunity to Cultivate Customer Loyalty”
- Reasons consumers cite for disputing charges on their credit cards
- Insights into consumers’ experiences with disputing charges on their credit cards
- Charge dispute scenarios that positively and negatively impact consumer loyalty
- The likelihood consumers will continue to use a credit card following a credit card charge dispute
- How charge disputes impact merchants and consumers’ shopping behavior
This report includes crucial information for card providers. How they handle chargebacks and disputes has a direct impact on their customer retention. In fact, providers should consider a chargeback prevention strategy as a part of a customer retention strategy.
Download the report to learn more about consumers’ experiences with credit card charge disputes.
The post Clarity Is Key: The Link Between Transparent Billing and Chargeback Reduction appeared first on PYMNTS.com.
