B2B and DTC marketers find themselves on the zero-click search frontline

Marketers are waking up to the sea changes in consumer behavior triggered by the emergence of “zero-click” AI search. Some are moving faster than others, though.

B2B advertisers and brands that use a direct to consumer (DTC) sales model — and which often rely on organic and paid search as a means of dragging customers to the digital till — are taking preventative action now, rather than waiting for ChatGPT, Perplexity or Google’s AI Overviews to put a dent in their marketing strategy.

Consider the case of business travel company Amex GBT. To date, according to CMO Alisa Copeman, it’s relied heavily on paid search as a means of drumming up leads. Its customers — companies needing to arrange travel for staff on a regular basis — often do their research before committing, inevitably using search. “We have a buying journey that is very lengthy,” said Copeman.

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