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Lloyds Banking Group reportedly has rolled out a new generative AI-powered knowledge hub to reduce the time it takes employees to find information and respond to customer queries.
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The system, known as Athena, is the U.K. bank’s first major deployment of generative artificial intelligence (AI), according to Finextra.
Designed to serve as a centralized knowledge base,...
Estée Lauder is reportedly embarking on a new online retail push to reinvigorate slumping sales.
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That’s according to a report Wednesday (July 16) by The Wall Street Journal (WSJ), which includes an interview with the beauty brand’s new CEO, Stéphane de La Faverie.
He said the future of that industry lies in a “merger of the digital and the physical world,” with...
The United Kingdom’s Financial Conduct Authority fined Barclays 42 million pounds (about $56 million) for financial crime control lapses.
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The fine covers two cases that demonstrate “failings in its financial crime risk management,” according to a Wednesday (July 16) press release.
Barclays did not reply to PYMNTS’ request for comment.
The first case involved Barclays...
Former OpenAI executive Mira Murati’s startup Thinking Machines has just raised $2 billion.
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The artificial intelligence (AI) company announced the funding Tuesday (July 15), saying it would help in its mission of building “multimodal” AI.
“We’re excited that in the next couple months we’ll be able to share our first product, which will include a significant open source...
Mastercard has introduced a new suite of benefits aimed at experience-seeking consumers.
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The Mastercard Collection, announced Wednesday (July 16), is available across the company’s World, World Elite and newly created World Legend Mastercard cards, offering rewards on things like dining, entertainment and travel.
“Time well-spent with people who matter most is truly...
In a world where convenience is the baseline and immediacy is expected, a slow refund can do more than frustrate. It can send customers running.
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Data from the latest “Money Mobility Tracker®,” “Instant Shift: How Choice, Certainty and Convenience Are Driving Demand for Instant Payments,” a collaboration with Ingo Payments, found that 63% of U.S. consumers now expect ...
Main Street businesses, vital to the U.S. economy, have seen their growth rate significantly fade since late 2024 through Q1 2025, lagging behind the overall U.S. business growth despite a strong post-pandemic rebound.
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This slowdown is largely attributed to fewer new establishments and slower wage growth compared to larger firms, with restaurants and retail sectors...
Watch more: Stax Turns People Power Into Competitive Advantage as Margins Tighten
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In payments, innovation is both currency and challenge, and distinguishing oneself from the ever-growing crowd of FinTech disruptors and established giants has become more difficult than ever.
As economic headwinds continue to reshape the industry, the perennial “build, buy or partner”...
Payments executives are looking to AI for spend management and fraud detection, Coupa GM and SVP of Payments, Treasury and Supplier Services Bill Wardwell writes in a new PYMNTS eBook, “Halftime 2025: Charting the Future of Payments.”
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In the face of unprecedented economic volatility, artificial intelligence (AI) adoption challenges and increasingly sophisticated fraud...
Persistent economic challenges—from lingering inflation to ongoing tariff uncertainty—continue to place pressure on business operations and cash flow. For finance leaders, this volatility has intensified the need to optimize accounts receivable (AR), turning a traditional back-office function into a strategic priority. As companies seek to unlock working capital and fuel growth, the demand for...