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Watch more: The Credit Race: Closing the Perception Gap to Win
Credit remains an essential tool for consumers managing both everyday spending and big-ticket plans. But getting the right card in the right wallet is more complex than ever. Digital discovery now drives most card choices, as consumers sift through online reviews and comparison tools to match products with their financial...
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center average handle time, dispute resolution speed, and fraud detection accuracy are all metrics that shape strategies and incentives.
The rise of generative artificial intelligence (gen AI) promises a massive improvement across each of these key performance...
Watch more: What’s Next in Payments: Green Dot, Renata Caine
The post-purchase experience is becoming a competitive advantage for brands and platforms in the connected economy.
Cart abandonment remains high whenever checkout introduces friction, making “frictionless checkout … the baseline now,” Renata Caine, senior vice president and general manager of embedded finance at Green Dot,...
For years, retail watchers assumed Amazon Prime and Walmart+ were competing head-to-head for consumer loyalty.
However, the PYMNTS Intelligence report “Winning Both Carts: Millennials Drive Surge in Having Amazon Prime...
Watch more: Mobile Momentum: How U.S. Consumers and Merchants Are Shaping Unified Commerce
While retailers and card networks have made strides in merging card-present and card-not-present payment experiences, the essence of unified commerce extends beyond transaction processing.
Unified commerce has become a goal, Matt Swatzell, head of Solutions, North American Acceptance at Visa,...
In the high-stakes contest for grocery dollars in the United States, Walmart’s familiar supercenter aisles are proving more magnetic than the innovations of Amazon’s online grocery empire.
While both retail giants scramble for dominance, the numbers show that consumers still reach for shopping carts over keyboards when it comes to filling their fridges.
Walmart Commands Grocery’s...
Mastercard has announced the 11 startups that make up the latest cohort of its Start Path Emerging Fintech program.
When selecting these startups during a competitive global selection process, Mastercard looked for unique expertise in high-growth sectors and, in some cases, dedication to advancing circular commerce, the company said in a Monday (Sept. 22) press release.
“Their...
Layer 1 blockchain network Stable said Monday (Sept. 22) that PayPal Ventures invested in its latest funding round and that Stable will enable users to utilize PayPal’s stablecoin, PayPal USD (PYUSD), on its blockchain.
Stable’s blockchain, Stablechain, is designed to enable seamless financial transactions through stablecoins, the company said in a Monday press release.
Sam Kazemian,...
Google and the Justice Department will reportedly argue in a courtroom for the next two weeks over whether Google should be forced to sell its ad exchange, AdX, to restore competition in the online display advertising market.
This two-week remedy trial follows a court decision that Google illegally monopolized ad technology markets, Bloomberg reported Monday (Sept. 22).
The remedy...
Mercado Libre reportedly launched a new B2B unit in Argentina, Brazil, Chile and Mexico.
The company said it began testing the unit a year ago and now has more than 4 million users enabled for wholesale purchases, Reuters reported Monday (Sept. 22).
This move expands Mercado Libre’s business beyond the consumer market it has traditionally served, according to the report.
Mercado Libre...