Friday, August 8, 2025

Tariff-hit brands cut back on customer service reps and turn to AI chatbots to cut costs
This article was first published by Digiday sibling Modern Retail. Brands are relying more heavily on chatbots powered by artificial intelligence to handle customer service queries as they seek to ...

Meta’s Superintelligence Labs is already becoming part of the pitch to marketers
Mark Zuckerberg’s latest big swing — Meta’s SuperIntelligence Lab — is trying to redefine what AI means on his terms. That redefinition, like most things at Meta, will inevitably run thro...

As AI alters cost of creative, indie agencies review how they charge clients
Generative AI tools promise enormous economies of scale for small creative agency teams. Good news for independent agencies struggling to find some breathing room on the ever-squeezed bottom line — ...

The publishers’ guide to being gaslit by tech platforms (the AI edition)
When Google recently claimed that its AI Overviews are driving “more queries and higher quality clicks”, it struck a nerve. Too many, it wasn’t just out of touch; it was patronizing, another rem...

The Trade Desk shares plunge after posting Q2 revenues of $694 million
The public markets can be a cold, unforgiving place, with The Trade Desk’s fortunes on the Nasdaq alone this year a prime example of their unpredictability. The industry’s largest independent...

U.S. Bank Tackles SMB Anxiety With Free Business Hub
The economic landscape for small- to medium-sized businesses (SMBs) is uncertain, marked by persistent inflation, the complexities of evolving tariffs and high interest rates. [contact-form-7] ...

Middle-Market America Sees Tariffs as the New Status Quo
Better get used to it. Maybe for a long time. [contact-form-7] As a new wave of U.S. tariffs on regions and countries, including Europe and South Korea, took effect on Thursday, business exe...

Amazon and Walmart Vie for AI Super Agent Status
Amazon and Walmart are waging a two-front war. [contact-form-7] One front is software. Who can build the smartest artificial intelligence agent to guide shopping behaviors? The other is logi...

Dynamic Identity Could Move Small Businesses Out of Data Darkness
Small and micro businesses don’t want to stay that way. They want to grow. [contact-form-7] In the United States, microbusinesses — defined as firms with fewer than 10 employees — form...

How Banks Are Making Instant Payments Interoperable
The future of instant payments in the United States hinges on a balance, as financial institutions navigate the complexities of fragmented networks by embracing dual-rail strategies. [contact-form...

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Friday, August 8, 2025

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