Frustrated Customers Abandon Brands When Refunds Are Too Slow
In a world where convenience is the baseline and immediacy is expected, a slow refund can do more than frustrate. It can send customers running.
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Data from the latest “Mone...
How to choose which Apple Watch to buy
It used to be easy to pick an Apple Watch. All you had to do was choose whether you wanted the larger model or the smaller one. Then Apple added optional cellular connectivity. Then, a more aff...